At Trendy Textures BD, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help with easy return and refund options.
1. Returns
- Eligibility: To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
- Return Window: Items must be returned within 14 days of the delivery date.
- Non-Returnable Items: Certain items, such as sale items, gift cards, or personalized products, may not be eligible for returns. Please check product descriptions for specific details.
2. Return Process
- Step 1: Contact our customer service team at support@trendytexturesbd.com to initiate the return. Include your order number and a brief description of the issue.
- Step 2: We’ll provide you with a return authorization and instructions on where to send your items.
- Step 3: Ship the items to the specified address. You are responsible for covering return shipping costs unless the return is due to our error (e.g., wrong or defective item).
3. Refunds
- Inspection and Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Processing: Approved refunds will be processed within 5-7 business days. A credit will automatically be applied to your original payment method.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in original condition, missing parts not due to our error).
4. Exchanges
If you received a defective or damaged item, we’re happy to offer an exchange. Contact us at info@trendytexturesbd.com to arrange an exchange and provide details about the defect.
5. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please:
- Check your bank or credit card statement.
- Contact your bank or credit card company, as it may take additional processing time before your refund posts.
- If you’ve done all of this and still have not received your refund, reach out to us at info@trendytexturesbd.com.
6. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us at:
- Email: info@trendytexturesbd.com
- Phone: +880 1635-355643
This policy provides clarity on refunds and returns, helping customers feel confident in their shopping experience with Trendy Textures BD. Adjust any specific details as needed for your business.